Frequently Asked Questions & Support Center - Aoocci Official Service Hub
Frequently Asked Questions & Support Center - Aoocci Official Service Hub
Choose a category below to find the help you need.
Track Order
Check the shipment status and delivery updates.
Warranty and Returns
Satisfaction guarantee and warranty policy.
Customer Reviews
See what other users are saying.
Motorcycle Stand
Manuals, Firmware and Frequently Asked Questions for Motorcycles.
Car and Truck Support
Manuals, Firmware and Frequently Asked Questions for Vehicles.
Contact us
support-es@aoocci.com
+1 (484) 645-2100
2:00-11:00 (UTC+1)
Frequently Asked Questions
Do you offer local pickup?
No, there are no pickup locations available . We currently ship all orders directly to the address provided at checkout.
What are your data security policies?
We value your privacy. Our policies (including CCPA/APPI notices) guarantee:
- Data Collection: We only collect the necessary device and order data.
- Usage: Cookies and analytics are used to improve your experience.
- Sharing: Data is shared only with essential service providers such as Shopify and Google Analytics.
- Rights: You retain all rights over your data (requests for access, deletion, etc.).
Do you sell second-hand or previously used items?
No , we don't sell second-hand items. All Aoocci products are 100% brand new.
Do you offer wholesale or bulk orders?
Yes, we do! We are happy to work with wholesalers, distributors, and corporate clients with competitive pricing.
To request a personalized quote, please email us at support-es@aoocci.com with:
To request a personalized quote, please email us at support-es@aoocci.com with:
- Product name(s) or URL(s)
- Estimated quantity
- Shipping destination
Do you have any discount codes or active promotions?
Yes! We love helping our customers save money.
- Permanent Code: Use code NEW18 at checkout for a special discount.
- Seasonal Offers: Check the banners on our Home Page for flash sales.
- Add items to your cart and proceed to checkout.
- Enter NEW18 in the "Discount Code" box.
- Click "Apply" to see your savings.
Do you ship internationally?
Yes, we ship worldwide! We are committed to bringing Aoocci products to customers all over the world.
- Shipping Cost: Calculated automatically at checkout based on location and weight.
- Delivery Time: Generally between 3 and 20 business days depending on your region.
- Customs and Taxes: Import duties or taxes are determined by your local government and are the responsibility of the recipient.
Do they offer free shipping?
Yes! We offer free standard shipping on all orders totaling over $10 .
The free shipping option will be automatically displayed during the checkout process if your order qualifies.
The free shipping option will be automatically displayed during the checkout process if your order qualifies.

